Refund Policy

You may request a full refund within 14 days of your original subscription purchase or a one-time credit-pack purchase. This policy does not limit any longer cooling-off period or other remedy required by the law where you live.

Renewal payments can be canceled before the next renewal. If you believe a renewal was made in error, contact Paddle promptly; eligibility will be handled under Paddle's refund policy and applicable law.

• Visit paddle.net and locate your purchase, or use the contact link on your Paddle receipt.
• You may also email hello@shapeyourbrand.com with the account email and order details. Do not send card information.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds are returned to the original payment method and timing depends on Paddle, your bank and payment network.

We monitor obvious fraud and abuse, such as stolen payment methods, automated account cycling or attempts to defeat credit limits. We may suspend access while a request is investigated and provide relevant records to Paddle. These safeguards do not remove a valid right to a refund under this policy, Paddle's policy or applicable consumer law.

When a purchase is refunded, the related plan access or unused purchased credits may be removed. Failed image generations are returned automatically to your OpenGraph.so credit balance and do not require a payment refund request.

Canceling stops future renewal and normally leaves access available through the paid period. It does not automatically refund an earlier charge. Deleting your account also does not automatically cancel a subscription or create a refund, so manage billing first or contact us for help.

Contact Shape Your Brand LLC at hello@shapeyourbrand.com. You can also read our Terms of Service and Privacy Notice.